Refund Policy

1. General Provisions

This policy establishes the procedure for returning perfumery products and/or processing refunds for products sold by "Hasana Perfume" LLC.

The policy is developed in accordance with Article 27 of the Law of the Republic of Uzbekistan "On Electronic Commerce".

2. Return Conditions

  • If a defective or damaged product is received, the buyer may submit a return request within 10 days;
  • The product must be in its original condition, unopened, and in complete packaging;
  • Return requests can be submitted via the personal account on the website, Telegram bot, or email.

3. Refund Procedure

  • After the return request is reviewed, the refund is credited to the buyer's bank card within 5 business days;
  • The refund is processed to the same card used for the original payment;
  • For cash payments, refunds are processed via bank transfer.

4. Exchanges

  • Defective products are exchanged free of charge within 5 business days;
  • To request an exchange, the buyer should contact via Telegram bot or email;
  • Exchange delivery costs are covered by the seller.

5. Subscription Refunds

  • If the subscription is cancelled, the payment for the current month is non-refundable;
  • If the subscription package has not been shipped, a full refund is provided;
  • Subscription cancellation takes effect from the following month.

6. Contact

For return-related inquiries: